000 00590nam a22001937a 4500
999 _c6419
_d6419
008 200924b ||||| |||| 00| 0 eng d
020 _a047172324
040 _cddc
082 _222
_a658.8700
100 _aHeil, Gary
245 _aEmployee management and customer services in the retail industry
_cHeil, Gary and Chris Thomas
260 _aCanada
_bJohn Wiley & Sons, inc.
_c2006
300 _axi,190p.
_c22cm
_bill:
500 _aInclude index
650 _2Employee management
650 _2Customerservice in the retail industry
700 _aThomas, Chris
942 _2ddc
_cBK