000			00368nam a22001457a 4500
999			_c20243 _d20243
020			_a9781292234946
082			_a658.8 HAM
100			_aHAMMOND, Richard
245			_aFriction Reward/ be your customer's first choice
260			_aLondon, _bPearson, _c2019.
300			_axxiv, 190p.: ill.; 24cm.
500			_aIncludes index
650			_aMENAGEMENT
942			_cBK