Huber, John J., 1958-
Lean library management : eleven strategies for reducing costs and improving customer services / John J. Huber - xxii, 197 pages : illustrations ; 23 cm
Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices -- how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: create a culture of change; define and streamline your library's service delivery chains; transform everyday operations like placing customer reserves and technical service processes; implement performance measures that can drive continuous improvement; and apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout
9781555707323 1555707327
Amer Library Assn, 1650 Bluegrass Lakes Pkwy, Alpharetta, GA, USA, 30004-7714, (770)4428633 SAN 201-0062
2010050755
Library administration
Libraries--Cost control
Public services (Libraries)
Organizational change
Organizational effectiveness
Library Administration
Z678 / .H84 2011
025.1
Lean library management : eleven strategies for reducing costs and improving customer services / John J. Huber - xxii, 197 pages : illustrations ; 23 cm
Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices -- how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: create a culture of change; define and streamline your library's service delivery chains; transform everyday operations like placing customer reserves and technical service processes; implement performance measures that can drive continuous improvement; and apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout
9781555707323 1555707327
Amer Library Assn, 1650 Bluegrass Lakes Pkwy, Alpharetta, GA, USA, 30004-7714, (770)4428633 SAN 201-0062
2010050755
Library administration
Libraries--Cost control
Public services (Libraries)
Organizational change
Organizational effectiveness
Library Administration
Z678 / .H84 2011
025.1