Balzer-Riley, Julia W
Communication in nursing / Julia Balzer Riley - 6th ed - St. Louis, Mo. : Mosby/Elsevier, ℗♭2008 - xxiv, 375 pages : illustrations ; 23 cm
Includes bibliographical references and index
Responsible, assertive, caring communication in nursing -- The client-nurse relationship: a helping relationship -- Solving problems together -- Understanding each other: communication and culture -- Working together in groups -- Electronic communication -- Warmth -- Respect -- Genuineness -- Empathy -- Self-disclosure -- Specificity -- Asking questions -- Expressing opinions -- Humor -- Spirituality -- Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk -- Confrontation -- Refusing unreasonable requests -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and responsibly with unpopular clients -- Managing team conflict assertively and responsibly -- Communicating at the end of life -- Continuing the commitment Part 1: Getting started: Basic communication competence. Part 2: Building relationships. Part 3: Building confidence -- Part 4: Meeting challenges --
Beyond the basic concepts of therapeutic communication, this 6th edition is a unique approach to interacting with patients and colleagues with empathy and sensitivity. This practical resource addresses a wide array of topics, including being assertive, electronic communication, respect, humor, confrontation, and requesting support, with a personal touch conveyed through quotes, stories, and poetry
9780323046763 0323046762
2007930626
GBA767322 bnb
Nurse and patient
Interpersonal communication
Communication
Misinformation
Nurse-Patient Relations
Communication
Interpersonal Relations
Nurses Instruction
RT86.3 / .B34 2008
610.730
2007 L-300 WY 87 / B198c 2008
Communication in nursing / Julia Balzer Riley - 6th ed - St. Louis, Mo. : Mosby/Elsevier, ℗♭2008 - xxiv, 375 pages : illustrations ; 23 cm
Includes bibliographical references and index
Responsible, assertive, caring communication in nursing -- The client-nurse relationship: a helping relationship -- Solving problems together -- Understanding each other: communication and culture -- Working together in groups -- Electronic communication -- Warmth -- Respect -- Genuineness -- Empathy -- Self-disclosure -- Specificity -- Asking questions -- Expressing opinions -- Humor -- Spirituality -- Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk -- Confrontation -- Refusing unreasonable requests -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and responsibly with unpopular clients -- Managing team conflict assertively and responsibly -- Communicating at the end of life -- Continuing the commitment Part 1: Getting started: Basic communication competence. Part 2: Building relationships. Part 3: Building confidence -- Part 4: Meeting challenges --
Beyond the basic concepts of therapeutic communication, this 6th edition is a unique approach to interacting with patients and colleagues with empathy and sensitivity. This practical resource addresses a wide array of topics, including being assertive, electronic communication, respect, humor, confrontation, and requesting support, with a personal touch conveyed through quotes, stories, and poetry
9780323046763 0323046762
2007930626
GBA767322 bnb
Nurse and patient
Interpersonal communication
Communication
Misinformation
Nurse-Patient Relations
Communication
Interpersonal Relations
Nurses Instruction
RT86.3 / .B34 2008
610.730
2007 L-300 WY 87 / B198c 2008