Laughlin, Sara, 1949-
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. - xiv, 144 pages : illustrations ; 28 cm
9780838909522 (alk. paper) 0838909523 (alk. paper)
2007030710
Library administration--United States.
Total quality management--United States.
Library planning--United States.
Customer services--United States.
Library Administration--methods.
Total Quality Management.
Library Services--organization & administration.
Program Evaluation.
Consumer Behavior.
Z678 / .L345 2008
025.1
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson. - xiv, 144 pages : illustrations ; 28 cm
9780838909522 (alk. paper) 0838909523 (alk. paper)
2007030710
Library administration--United States.
Total quality management--United States.
Library planning--United States.
Customer services--United States.
Library Administration--methods.
Total Quality Management.
Library Services--organization & administration.
Program Evaluation.
Consumer Behavior.
Z678 / .L345 2008
025.1