The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
By: Laughlin, Sara.
Contributor(s): Wilson, Ray W.
Material type:
TextPublisher: Chicago : American Library Association, 2008Description: xiv, 144 pages : illustrations ; 28 cm.Content type: text ISBN: 9780838909522 (alk. paper); 0838909523 (alk. paper).Subject(s): Library administration -- United States | Total quality management -- United States | Library planning -- United States | Customer services -- United States | Library Administration -- methods | Total Quality Management | Library Services -- organization & administration | Program Evaluation | Consumer BehaviorDDC classification: 025.1
| Item type | Current location | Call number | Status | Date due | Barcode |
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Books
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TUNGUU LENDING LIBRARY
Welcome to Tunguu Lending Library |
025.1 (Browse shelf) | Available | L000001897 | |
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Books
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TUNGUU LENDING LIBRARY
Welcome to Tunguu Lending Library |
025.1 (Browse shelf) | Available | L000001898 |
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