Bruton, Noel, 1955-
How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton - 2nd ed - xxiv, 347 pages : illustrations ; 25 cm - Computer Weekly professional series .
Previous edition published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997
0750649011
Information technology--Management
Customer services--Management
004.0688
How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton - 2nd ed - xxiv, 347 pages : illustrations ; 25 cm - Computer Weekly professional series .
Previous edition published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997
0750649011
Information technology--Management
Customer services--Management
004.0688