How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton
By: Bruton, Noel.
Contributor(s): Bruton, Noel. Effective user support.
Material type:
TextSeries: Computer Weekly professional series. Publisher: Oxford ; Boston : Butterworth-Heinemann, 2002Edition: 2nd ed.Description: xxiv, 347 pages : illustrations ; 25 cm.Content type: text ISBN: 0750649011.Subject(s): Information technology -- Management | Customer services -- ManagementDDC classification: 004.0688
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TUNGUU LENDING LIBRARY
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004 (Browse shelf) | Available | L000000184 |
Previous edition published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997
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