Leading the customer experience : inspirational service leadership. (Record no. 11409)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00415nam a22001337a 4500 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812COO |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | COOK, Sarah/ |
| 245 ## - TITLE STATEMENT | |
| Title | Leading the customer experience : inspirational service leadership. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | England: |
| Name of publisher | Gower publishing limited, |
| Year of publication | 2015. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xii,174 p.: |
| Other physical details | ill.; 25 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical reference and index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | customer services. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Collection code | Permanent Location | Current Location | Shelving location | Date acquired | Source of acquisition | Full call number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| non fiction | SCHOOL OF KISWAHILI AND FOREIGN LANGUAGES | SCHOOL OF KISWAHILI AND FOREIGN LANGUAGES | Library shelves | 2021-07-13 | Book aid | 658.812 | Books |