| 000 -LEADER |
|---|
| fixed length control field |
01857cam a2200313Ia 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
853521191 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
130723s2010 enka ob 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781780630311 |
| Qualifying information |
(electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
178063031X |
| Qualifying information |
(electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Canceled/invalid ISBN |
1843345706 |
| Qualifying information |
(pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Canceled/invalid ISBN |
9781843345701 |
| Qualifying information |
(pbk.) |
| 037 ## - SOURCE OF ACQUISITION |
|---|
| Stock number |
CL0500000432 |
| Source of stock number/acquisition |
Safari Books Online |
| 037 ## - SOURCE OF ACQUISITION |
|---|
| Stock number |
36C9525F-DC13-4CC4-966D-D34B01F20277 |
| Source of stock number/acquisition |
OverDrive, Inc. |
| Note |
http://www.overdrive.com |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
LGG |
| Language of cataloging |
eng |
| Description conventions |
pn |
| Transcribing agency |
LGG |
| Modifying agency |
IDEBK |
| -- |
YDXCP |
| -- |
OPELS |
| -- |
N$T |
| -- |
UMI |
| -- |
DEBBG |
| -- |
DEBSZ |
| -- |
TEFOD |
| -- |
OCLCF |
| -- |
TEFOD |
| -- |
OCLCQ |
| -- |
EBLCP |
| -- |
TEFOD |
| -- |
COO |
| -- |
OCLCQ |
| -- |
OCLCA |
| -- |
OCLCQ |
| -- |
MERUC |
| -- |
CEF |
| -- |
OCLCQ |
| -- |
WYU |
| -- |
UAB |
| -- |
AUD |
| -- |
UKAHL |
| -- |
VT2 |
| -- |
OCLCQ |
| -- |
S2H |
| -- |
OCLCO |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
Z711 |
| Item number |
.G366 2010 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
025.5 GAN |
| Item number |
G198c 2010 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gannon-Leary, Pat |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer care : |
| Remainder of title |
a training manual for library staff / |
| Statement of responsibility, etc. |
Pat Gannon-Leary and Michael D. McCarthy |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Oxford, UK : |
| Name of publisher, distributor, etc. |
Chandos Pub., |
| Date of publication, distribution, etc. |
2010 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (xix, 242 pages) : |
| Other physical details |
illustrations |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public services (Libraries) |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Libraries |
| General subdivision |
Customer services |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Library employees |
| General subdivision |
In-service training |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
McCarthy, Michael D |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Ohio Library and Information Network |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
