Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy
By: Gannon-Leary, Pat.
Contributor(s): McCarthy, Michael D | Ohio Library and Information Network.
Material type:
TextPublisher: Oxford, UK : Chandos Pub., 2010Description: 1 online resource (xix, 242 pages) : illustrations.Content type: text ISBN: 9781780630311; 178063031X.Subject(s): Public services (Libraries) | Libraries -- Customer services | Library employees -- In-service trainingDDC classification: 025.5 GAN Summary: Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services
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TUNGUU REFERENCE LIBRARY
Welcome to SUZA Reference Library |
Reference | 025.5 GAN (Browse shelf) | Available | R000015012 |
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services
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