How to manage the IT helpdesk (Record no. 16892)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00496nam a22001697a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 231117b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0750649011 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | SUZA |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 22 |
| Classification number | 004.0688 BRU |
| Item number | 1 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | BRUTON, NOEL |
| 245 ## - TITLE STATEMENT | |
| Title | How to manage the IT helpdesk |
| Remainder of title | Aguide for user support and call center managers |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Second edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London |
| Name of publisher, distributor, etc. | Butterworth Heinemann |
| Date of publication, distribution, etc. | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxi,347 pages |
| Other physical details | Dwaring |
| Dimensions | 25cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Source of heading or term | Computer |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
No items available.