How to manage the IT helpdesk : (Record no. 16893)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00949pam a2200241 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 44915124 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 020429s2002 enka b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0750649011 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UKM |
| Description conventions | rda |
| Transcribing agency | SUZA |
| Language of cataloging | eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 004.0688 |
| Edition number | 21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bruton, Noel, |
| Dates associated with a name | 1955- |
| 245 10 - TITLE STATEMENT | |
| Title | How to manage the IT helpdesk : |
| Remainder of title | a guide for user support and call centre managers / |
| Statement of responsibility, etc. | Noel Bruton |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Oxford ; |
| -- | Boston : |
| Name of producer, publisher, distributor, manufacturer | Butterworth-Heinemann, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiv, 347 pages : |
| Other physical details | illustrations ; |
| Dimensions | 25 cm |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Computer Weekly professional series |
| 500 ## - GENERAL NOTE | |
| General note | Previous edition published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Information technology |
| General subdivision | Management |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bruton, Noel, |
| Dates associated with a name | 1955-. |
| Title of a work | Effective user support |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books |
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