How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton
By: Bruton, Noel.
Contributor(s): Bruton, Noel. Effective user support.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
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Previous edition published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997
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