| 000 -LEADER |
|---|
| fixed length control field |
00491nam a22001697a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
240116b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0750649011 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
SUZA |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
23 |
| Classification number |
004.0688 BRU |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
BRUTON, Noel |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
How to Manage the IT helpdesk |
| Remainder of title |
A Guide for user support and call center managers |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Second Edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
London |
| Name of publisher, distributor, etc. |
Buterworth Heinemann |
| Date of publication, distribution, etc. |
2006 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
347pages |
| Other physical details |
illustration |
| Dimensions |
24cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Source of heading or term |
Computer |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
