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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

By: Laughlin, Sara, 1949-.

Contributor(s): Wilson, Ray W.

Material type: Text

Text

TextPublisher: Chicago : American Library Association, 2008Description: xiv, 144 p. : ill. ; 28 cm.ISBN: 9780838909522 (alk. paper); 0838909523 (alk. paper).Subject(s): Library administration -- United States | Total quality management -- United States | Library planning -- United States | Customer services -- United States | Library Administration -- methods | Total Quality Management | Library Services -- organization & administration | Program Evaluation | Consumer SatisfactionDDC classification: 025.1

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Item type	Current location	Collection	Call number	Status	Date due	Barcode
Books	TUNGUU REFERENCE LIBRARY Welcome to SUZA Reference Library Reference	Reference	025.1 2 (Browse shelf)	Available		R000015355
Books	TUNGUU REFERENCE LIBRARY Welcome to SUZA Reference Library Reference	Reference	025.1 2 (Browse shelf)	Available		R000015356

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