The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
By: Laughlin, Sara.
Contributor(s): Wilson, Ray W.
Material type: TextPublisher: Chicago : American Library Association, 2008Description: xiv, 144 p. : ill. ; 28 cm.ISBN: 9780838909522 (alk. paper); 0838909523 (alk. paper).Subject(s): Library administration -- United States | Total quality management -- United States | Library planning -- United States | Customer services -- United States | Library Administration -- methods | Total Quality Management | Library Services -- organization & administration | Program Evaluation | Consumer SatisfactionDDC classification: 025.1Item type | Current location | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Books |
TUNGUU REFERENCE LIBRARY
Welcome to SUZA Reference Library |
Reference | 025.1 2 (Browse shelf) | Available | R000015355 | |
Books |
TUNGUU REFERENCE LIBRARY
Welcome to SUZA Reference Library |
Reference | 025.1 2 (Browse shelf) | Available | R000015356 |
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