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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

by Laughlin, Sara, 1949- | Wilson, Ray W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chicago : American Library Association, 2008Availability: Items available for loan: TUNGUU LENDING LIBRARY [Call number: 025.1] (2).

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2.
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

by Laughlin, Sara, 1949- | Wilson, Ray W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chicago : American Library Association, 2008Availability: Items available for loan: TUNGUU REFERENCE LIBRARY [Call number: 025.1 2] (2).

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