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1. How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton

by Bruton, Noel, 1955- | Bruton, Noel, 1955-. Effective user support.

Edition: 2nd edMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher: Oxford ; Boston : Butterworth-Heinemann, 2002Availability: Items available for loan: TUNGUU LENDING LIBRARY [Call number: 004] (1).

2. How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton

by Bruton, Noel, 1955- | Bruton, Noel, 1955-. Effective user support.

Edition: 2nd edMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher: Oxford ; Boston : Butterworth-Heinemann, 2002Availability: No items available

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