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Continual service / TSO
by TSO | Great Britain. Office of Government Commerce. Edition: [Version 3]Material type:  Text; Format:
print
; Literary form:
Not fiction
Publisher: London : TSO, [2007]Copyright date: ℗♭2007Availability: Items available for loan: TUNGUU LENDING LIBRARY
[Call number: 004.068]
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2.
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How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton
by Bruton, Noel, 1955- | Bruton, Noel, 1955-. Effective user support. Edition: 2nd edMaterial type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Oxford ; Boston : Butterworth-Heinemann, 2002Availability: Items available for loan: TUNGUU LENDING LIBRARY
[Call number: 004]
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3.
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
by Laughlin, Sara, 1949- | Wilson, Ray W. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Chicago : American Library Association, 2008Availability: Items available for loan: TUNGUU LENDING LIBRARY
[Call number: 025.1]
(2).
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4.
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The Japanese main bank system : its relevance for developing and transforming economies
by Aoki, Masahiko, 1938-2015 | Patrick, Hugh T | Ohio Library and Information Network | Oxford University Press. Material type: Text; Format:
electronic
; Literary form:
Not fiction
Publisher: Oxford : Oxford University Press, 1995Availability: Items available for loan: TUNGUU LENDING LIBRARY
[Call number: 332.1952]
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5.
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Leading the customer experience : inspirational service leadership.
by COOK, Sarah. Material type: Text Publisher: England: Gower publishing limited, 2015Availability: Items available for loan: SCHOOL OF KISWAHILI AND FOREIGN LANGUAGES
[Call number: 658.812]
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6.
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Leading the customer experience : inspirational service leadership / Sarah Cook.
by Cook, Sarah, 1955-. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Farnham, Surrey, England ; Burlington, VT : Gower, [2015]Availability: Items available for loan: SCHOOL OF KISWAHILI AND FOREIGN LANGUAGES
[Call number: 658.812 COO]
(2), TUNGUU LENDING LIBRARY
[Call number: 658.812]
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7.
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
by Laughlin, Sara, 1949- | Wilson, Ray W. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Chicago : American Library Association, 2008Availability: Items available for loan: TUNGUU REFERENCE LIBRARY
[Call number: 025.1 2]
(2).
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8.
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Customer service in libraries : best practices / edited by Charles Harmon, Michael Messina.
by Harmon, Charles, 1960- | Messina, Michael. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Lanham : The Scarecrow Press, Inc., 2013Availability: Items available for loan: TUNGUU REFERENCE LIBRARY
[Call number: 025.50973 HAM]
(1).
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9.
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Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy
by Gannon-Leary, Pat | McCarthy, Michael D | Ohio Library and Information Network. Material type: Text; Literary form:
Not fiction
Publisher: Oxford, UK : Chandos Pub., 2010Availability: Items available for loan: TUNGUU REFERENCE LIBRARY
[Call number: 025.5 GAN ]
(1).
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10.
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How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton
by Bruton, Noel, 1955- | Bruton, Noel, 1955-. Effective user support. Edition: 2nd edMaterial type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Oxford ; Boston : Butterworth-Heinemann, 2002Availability: No items available
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11.
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Training
by EVENSON,Renee. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: New York American Management Association 2011Availability: Items available for loan: TUNGUU REFERENCE LIBRARY
[Call number: 65831245 EVE 1]
(1).
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